Shipping Rates and Policies
Our standard ground mail service is via UPS Ground. We aim to send packages out within two business days of your order being placed and have them arrive within 3 to 7 business days of being shipped. Please be advised that shipments are not sent out on Saturdays, Sundays, or on any holidays. We cannot guarantee arrival dates or times since UPS handles our shipping. Shipping fees apply to all applicable one-time and recurring orders.
We apologize for any delays in your shipments due to current events. The safety of our customers, employees, logistic partners & vendors is of utmost priority. While we are accepting online orders, kindly note there will be processing delays. Rest assured, your shipment is safe and will get to you shortly.
Due to the significant impact of COVID-19, you may experience delays of up to 6 weeks for packages arriving in Alaska, Hawaii, or any other territories under the control of the United States.
For any queries, grievances, or feedback, kindly email us at email@example.com. We hope you are staying healthy and safe. We will fight this disease together & come back stronger.
We do our best to respond to all customer service inquiries within 48 hours.
Email us at firstname.lastname@example.org
Call us at +1(855) 790-9229
Hours: Monday-Friday 7 AM - 8 PM EST
Saturday - Sunday 9 AM - 7 PM EST
Don’t want to pay extra for shipping? It’s easy! Free shipping applies to orders over $49 (pre-tax, after discounts) to shipping addresses anywhere within the US. A Shipping and Handling Fee of $9.99 is applied to orders totalling $48.99 or less (pre-tax, after discounts). Please note shipping rates are subject to change without prior notice. All noted dollar amounts are in USD.
LOST OR STOLEN PACKAGES
Please note that when you place an order with us, the liability for your package is between you and the carrier. We do not make any exceptions to this policy. If your item has been marked as delivered, try these recommendations to help track down your package:
- Confirm that the shipping address you entered in is correct.
- Check with neighbours to see if your package got dropped off nearby.
- Mail carriers sometimes updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up before contacting us.